The following services are provided for 15% of the codebase value yearly (invoiced monthly) and assume you are using Agile Hokkaido's Managed VPS hosting product.
Support:
- E-Mail Support (24 hour response time)
- Scheduled Telephone Support (10am-6pm Weekdays)
Maintenance:
- Bug Fixes
- Security Fixes
- Browser Compatibility Issues
- HTML & CSS Code Clean-Up
- Software Deployment and Upgrades
- Dev Team Labor (Monthly invoiced total x 0.5 / 4000 = Available Hours)
System Hosting:
- Server upgrades & maintenance
- Hardware upgrades (hardware not included with Managed VPS is at client cost)
- Daily Data & Source Code Back-Ups (more frequent backups available)
- Backup servers in both US and Japan
Monitoring:
Retention of Specialists:
- Agile Hokkaido enters into agreements on behalf of your system to secure access to developers and server admins experienced with developing, maintaining, and administering PHP and Java Struts web applications. Keeping a stable development team on retainer is the key to being ever-ready to quickly meet a client's business needs.
Disclaimer
- Agile Hokkaido makes no guarantees and issues no warranty regarding the fitness or quality of your custom system, but the extensive support and maintenance package described above addresses most contingencies.
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