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E-Mail Setup PDF Print E-mail

Mozilla Thunderbird is Agile Hokkaido's preferred e-mail client. It is secure, free, customisable, and best of all it is cross-platform. Thunderbird is available for Windows, Mac, and Linux.

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The following e-mail set-up tutorial was created using Mozilla Thunderbird (version 2.0.0.22) on a Windows XP computer but rest assured that the settings below are basically the same for other standard e-mail clients (Microsoft Outlook and Mac Mail) and other operating systems (Mac and Linux).

Step 1: Download, install, and open Mozilla Thunderbird.

Step 2: Select "Account Settings..." from the "Tools" menu.

Step 3: Select "Outgoing Server (SMTP)".

Step 4: Enter Agile Hokkaido's SMTP settings.

  • Description: Agile Hokkaido
  • Server Name: condor.agilehokkaido.com
  • Check the "Use name and password" checkbox
  • User Name: your e-mail address (ie: This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
  • Remember to select "SSL"

Step 5: Add your account. Enter your account settings.

Step 6: Enter your server settings.

  • Server Name: condor.agilehokkaido.com
    • If POP: Port 995
    • If IMAP: Port 993
  • User Name: your e-mail address (ie: This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
  • Remember to select "SSL"

Step 7: Close and reopen Thunderbird.

Step 8: A "Website Certified by an Unknown Authority" window will appear with the following message: "Unable to verify the identity of condor.agilehokkaido.com as a trusted site." Select "Accept this certificate permanently" and click "OK".

Step 9: Click "Write" and compose a small test message. It is a good idea to send this e-mail to another e-mail account that you have access to, so that you can verify that your e-mail is being sent. Hit "Send".

Step 10: A "Mail Server Password Required" window will appear. Enter in your password, click the "Use Password Manager to remember this password" checkbox, and click "OK".

Step 11: Check the e-mail address you used in Step 9, your test e-mail should be there. Reply to the e-mail you sent yourself, go back to Thunderbird, and click "Get Mail"... voila! Confirmation that you can now send and receive mail.

It's still not working! If something does not work as expected, please review each of the steps above carefully. Our downtime is practically non-existent so if something isn't working, then either you are not connected to the internet, or your mail client settings are incorrect.

Please note: We're always happy to help, but it is VERY DIFFICULT for Agile Hokkaido to remotely debug mail clients. We can confirm whether or not your account is setup properly on our server, but setting up your e-mail client is your responsibility. If you find setting up SMTP, POP, or IMAP to be troublesome, having your mail forwarded to another e-mail address is an option we fully support. If you have any questions please let us know.